Shipping Policy

At Pretty Petty Studios, we pack your order with care and select a shipping method based on its size.

Shipping carriers: Small items typically ship via USPS. Larger orders typically ship via UPS. The carrier for your order may vary based on the items purchased and the package size.

Processing and delivery: Some products are made to order, so processing times may vary. Any estimated delivery date shown at checkout is an estimate, not a guarantee. Once your order ships, you’ll receive a shipping confirmation with tracking information.

Shipping addresses: Please check your address carefully before placing your order. If you notice an error, contact us as soon as possible. We may be unable to change the address after your order has shipped.

Shipping issues: If your package arrives damaged or tracking shows a delivery you haven’t received, contact us with your order number and any relevant photos so we can help look into it.

We want you to love what you ordered from Pretty Petty Studios. If something isn’t right, contact us and we’ll help you find a solution.

• Returns and exchanges: Contact us within 30 days of delivery to request a return or exchange. Items must be unused and in their original condition. Please include your order number and let us know what you’d like to return or exchange.

• Made-to-order items: Apparel and other print-on-demand products are made specifically for your order. We can’t accept returns or exchanges for a change of mind or an incorrect size selection, but we’ll make it right if your item arrives damaged, defective, or different from what you ordered. Please contact us with your order number and clear photos of the issue.

• Refunds: Once we receive and inspect an eligible return, we’ll issue the refund to your original payment method. Your payment provider may take additional time to post it.

• Return shipping: For a standard return or exchange, the customer is responsible for return shipping. If we sent the wrong item or your order arrived damaged or defective, we’ll cover the cost of making it right.

  
  

  To get started, use the contact form on our website. We’ll reply with the next steps before you send anything back.